Last updated: [DATE]

We ship every order from our own workshop in [CITY, STATE]. Because everything is made by hand in small batches, orders are packed personally rather than pulled from a warehouse shelf.

Processing time

Orders are packed and dispatched within 1–2 business days. Business days are Monday through Friday, excluding federal holidays.

During market and event season, or immediately after a restock, processing can take up to [X] business days. If your order will take longer than usual, we will email you.

Where we ship

We ship to all 50 US states, plus [Washington D.C. / Puerto Rico / APO-FPO addresses — confirm which apply].

We do not currently ship internationally.

Shipping methods and cost

Delivery estimates begin the day your order ships, not the day you place it. Shipping costs are calculated at checkout based on your address and order weight.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves us. Tracking can take up to 24 hours to show activity after it is issued.

Delays outside our control

Once a parcel is handed to USPS, delivery timing is in their hands. We are not able to guarantee carrier delivery windows, and weather, holidays and carrier backlogs can add time. We will always help you chase a missing parcel.

Lost, stolen or damaged parcels

• Damaged in transit — email us within 14 days of delivery with a photo of the item and the packaging. We will replace or refund it.
• Marked delivered but missing — check with your household and neighbors first, then contact us. We will help you file a claim with the carrier.
• Undeliverable / wrong address — if a parcel comes back to us because of an incorrect address, we will re-ship it once you cover the return postage.

Address accuracy

Please double-check your shipping address at checkout. We ship to the address exactly as entered. If you spot a mistake, email us immediately — we can usually fix it before the parcel goes out, but not after.

Local pickup and events

[If offering pickup:] Local pickup is available at [LOCATION] — select it at checkout and we will email you when your order is ready.

We also sell in person at markets and events. If you would like to collect an order at an upcoming event, message us before you order and we will bring it with us.

Questions? [EMAIL] or [PHONE].