Last updated: [DATE]

We want you to be happy with what you ordered. If something is not right, tell us.

Our return window

You may request a return within 14 days of the delivery date.

What can be returned

We accept returns on:

• Unopened, unused products in their original packaging
• Any item that arrived damaged, defective, or was not what you ordered
• Any order that arrived incorrect due to our mistake

We cannot accept returns on:

• Opened or used skincare, balms, sprays and soaps. These are personal care products applied directly to skin, and once opened they cannot be resold or restocked for hygiene and safety reasons.
• Sale, clearance and final-sale items
• Gift cards
• Custom or special orders

This does not affect your rights if an item arrives damaged or defective — those are always covered, opened or not.

If something arrives damaged or wrong

Email [EMAIL] within 14 days of delivery with:

1. Your order number
2. A photo of the item and its packaging

We will send a replacement or issue a full refund, including shipping. You will not need to return the damaged item unless we ask.

How to start a return

1. Email [EMAIL] with your order number and the reason for the return.
2. We will reply within [1] business day with return instructions and an address.
3. Pack the item securely and ship it back within [7] days of receiving instructions.

Please do not send anything back before contacting us — unannounced returns can go missing and we may not be able to refund them.

Return shipping costs

• Our error (wrong item, damaged, defective) — we cover return shipping.
• Change of mind — you cover return shipping. Original shipping charges are not refunded.

We recommend a trackable service. We cannot refund a return we never receive.

Refunds

Once your return arrives and passes inspection, we will process your refund within [5–7] business days to your original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.

We will email you when the refund is issued.

Exchanges

The fastest way to get a different size or scent is to return the original for a refund and place a new order.

A note on skin sensitivity

Our products are made with natural botanical ingredients and essential oils. Everyone’s skin is different, and a reaction to one ingredient is always possible. Full ingredients are listed on every product page and on every label — please read them before ordering, and if you have known sensitivities or allergies, check with your doctor first.

If a product causes a reaction, stop using it and contact us.

Order cancellations

Contact us as soon as possible. If your order has not shipped yet, we can usually cancel it. Once it has shipped, treat it as a return.

Questions? [EMAIL] or [PHONE].